@ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. 0 Kudos. It is surface clipped usually. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. . Connect the Hub’s power cable with the blue tab. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. . But I have no Virgin Media Wall socket in my house. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. My Virgin wall socket just have phone line, didn’t get. Browse Virgin Media Virgin Media Community. I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. 1 1. Plug into the Virgin Media wall socket. Perfect for when you can’t all decide on what to watch. So yes, following many takeovers, this is now your Virgin Media connection. Hello, We recently moved into a house which has this box connected to the router. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. We would like to show you a description here but the site won’t allow us. These enter my house via an air brick/vent very close to. Get the Hub ready by connecting the wires. Hi! New to the UK and just moved into our first home here. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Ashleigh_C. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Virgin Media; My Virgin Media; Shop; Help;. You need something called a barrel to connect the two. Booking an engineer is easy with Virgin Media. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Follow these simple installation steps for your Virgin Media home phone set up. I'm very sorry to hear about the non wall socket. The isolator cable cannot fit into the current Virgin Media socket as it looks like it only wo. 0 Kudos. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Is it necessary to plug the cable to socket for having wifi, if so what can I. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. . Installing and configuring your kitWhen I try to set up my Hub 3 using the Virgin Media App, it buffers for a while saying; "Getting Data" Then displays a message - 5244698Thank you. Local. pdf (virginmedia. Various cable mediums are used in modern systems to transmit data. This latest future-proof WiFi. Browse Virgin Media Virgin Media Community. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Account - Cable. 95 – £ 59. Had arranged self-install as per suggestion from VM. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. The agent said I’ll need an eng. . Account - Mobile. Options. Browse Virgin Media Virgin Media Community. Could I book an engineer and what number - 5155510. Turn on and start the hub. Pop the power cable into a nearby plug socket, and turn it on. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. You may still need to pay an activation fee, but some deals will offer activation for free. Security. on 15-02-2022 10:03. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Solved Fibre Phone Upgrade Virgin Media Community 4863537. No, you can keep using the same phone you’ve always used. I placed this box where I needed it, ran a new cable and used the splitter from the original box to install it. Update: 3 April 2023: Broadband firms have failed to implement the new 'one touch switching' process in. That is the correct fitting, it should push on unless its too loose inside the large housing. Next, connect the power cable. I don't have a virgin media wall socket and this is stressing me out. Stay safe online. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoCall the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The wall socket I have within my home does not appear to be working. . We are setting it up but are unsure how to connect it into the broadband. The socket will have a Virgin Media logo on it and the port is at the bottom. My Virgin Media App. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. A VoIP system works by taking your analogue voice signals, converting them into digital signals, then sending them as data over your broadband line. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. A Virgin Media wall socket is simply a point of entry into your home. Gary71. Please help. But I have no Virgin Media Wall socket in my - 5339557. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Any help please?on 27-01-2023 17:22. Re: How to book an engineer. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. Jan 14, 2022. We have the quickstart pack but sadly cannot get broadband set up and working. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Security matters. Networking and WiFi. Guaranteed High quality components and installation. It should be free of charge. 168. 1. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. We would like to show you a description here but the site won’t allow us. I had bought a VM broadband and used self installation but saw that my VM socket was not round. Joining in Options. on 05-04-2023 09:20. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Call the Pre-installation and delivery team on 0800 052 1734. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Virgin TV V6 Quickstart Guide for New Customers is a PDF document that helps you to set up and use your Virgin TV V6 box. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Back a step. com. Last up, we need to get your phone connected. Options. on 27-10-2022 09:24. VM BB TV Landline. If you. 11-11-2022 12:53 - edited 11-11-2022 12:58. But I don't think I have any Virgin Media Wall sockets in my house. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. 50 per month. Or wait here a day or two for a VM Mod to pick this up. Plug the cables into the Hub. Plug the cables into the Hub. You can also identify a split socket looking at the side. Browse Virgin Media Virgin Media Community. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Re: Installation not workingUSB 2. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Connect the Hub’s power cable with the blue tab. Vonage 2nd line. Quick tips on prepping for Virgin Media technician's visit. I’m annoyed because I actually had a virgin sales person in my house. 0 Kudos. See below for suggestions to the regular 'missing socket' questions which are posted on here. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Plus get help on things like wayleave & access agreements. I recently got Virgin broadband installed. Options. So, a 50 minute broadband, TV and phone. James-30 wrote: ». There are multiple different branded wall boxes inside our flat but none. Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. Fitting a new Virgin media wall socket in QuickStart, set up and. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. --Hub 3. on 12-01-2023 21:04. Virgin media wall socket for broadband is not what js shown on the installation guide. Virgin Media; My Virgin Media; Shop;. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. AnthonyRaw1986. A non-split socket will have the sockets and screws in the middle. I make the order with Quick Install, but I don’t have any wall socket in my house. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. The first thing is to start making alternative arrangements for your internet connectivity. My Virgin Media App. . There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Now to my Issue: I opted for the self-installation ki. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. The cable could be hidden within, or behind, furniture. Re: My Flat doesn’t have wall socket. You should see a welcome screen, then the Virgin Media start up screen. Account - Cable. 01-02-2023 10:59 - edited 01-02-2023 11:00. The top “capped” one is marked FM & has been disused since cable went digital. The installation took about 2 hours and was similar to an ordinary coaxial install, the. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Push the white cable with the black label into the Hub. SpeedWe would like to show you a description here but the site won’t allow us. Try tracing the cables back to the house from the brown box outside. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. Just push to fit. However the wall socket doesn’t have the correct connection for the cable with the hub. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. I have only got one rectangular shaped white socket (Shown. Your photo shows a TV aerial socket which would not be suitable for VM. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. 95 when taken with an 18-month contract on the line rental, which costs from £17. Follow these steps to install your virgin Media Broadband, TV and Phone service. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin media wall socket in an unusable place in QuickStart,. However, I do not have any of the specified wall sockets available. Call the pre-installation and delivery team on 0800 052 1734. There are 10 types of people: those who. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. This hole will typically be up to 1cm in diameter and often positioned near your front door. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. called the delivery team and they managed to book a technician for me. Switched On. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. This video will show you how to install a Virgin Media extension cable. Next, connect the power cable. While it's possible to add inclusive calls. We installed our router etc ourselves. The engineer will bring everything needed to install your Virgin Media services on your chosen day. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Its a flat £25 charge to move the connection points and rebalance power levels. Speedvirgin media internal wall box. on 21-02-2023 17:48. Just. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. The cable will be going underneath the flooring and amy thinking to have a wall socket like this: Double Flush Mounting F Type Outlet : Aerial Wall. D01 C9W8. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Sounds like you need a manned engineer install rather than self-serve. If it’s not a technical issue you need help with then we’re here to support you on. Dec 24, 2009. 01-02-2023 10:59 - edited 01-02-2023 11:00. Hi mariz2198, thanks for posting and welcome to our community. 4 weeks ago. But i couldnt find the socket that could fit. Call the Pre-installation and delivery team on 0800 052 1734. 5. 2. I have - 5399069Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Account - Cable. on 03-08-2020 18:05. They'll then install a fibre socket inside. Welcome to the community and thanks for taking the time to post here on the forums. Thanks for posting, welcome both to the community and also Virgin Media. . Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. on 03-08-2020 18:05. My Virgin Media App. Another option might include. Pop the power cable into a nearby plug socket, and turn it on. Installation problems. Turn on and start the Box. Need wall socket. Account - Cable. Dave. . Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Networking and WiFi. Virgin Media Extension Cable. Security matters. Thank you for your post and welcome to the community. VM will usually only supply a Quickstart to a property that had VM previously. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. on 03-08-2020 18:05. Teki, Mar 28, 2020. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. The wall box may be branded with the logos of an old cable TV company (not VM). Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're included the. • Using your TV remote push the Input, AV or Source button. I have also checked outside and there is no box either on my property or on my boundary wall. Vonage 2nd line. The cable in the second picture is the one you need to connect too. Actually it is not a box it is just a cover to cover up the splitter behind it. on 03-12-2022 10:11. Account - Mobile. We have tried plugging it into the only box we found it would fit but no luck. It is surface clipped usually. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. Finally, they'll complete the setup to make sure it's all working. I don't have a virgin media wall socket and this is stressing me out. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Now simply cut the damaged end off the cable and strip the outer sheath of the cable then insert the wires in. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. 2 weeks ago - last edited 2 weeks ago. So, a 50 minute broadband, TV and phone. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Wall socket installation on 09-07-2022 14:14 Hi, I selected a self install but I don't think I have a wall socket - I can't see one anywhere - I have cables coming out. Options. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are only four wires. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. How can we - 5041171Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Options. We have the quickstart pack but sadly cannot get broadband set up and working. Switching from Virgin? If you're switching from Virgin. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Can anyone tell me what the case is called, confirm its needed and. Browse Virgin Media Virgin Media Community. Call the pre-installation and delivery team on. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. The two sockets on the wall on the RHS are telephone sockets. No vm wall socket. If you have more than one located on different floors, try to place one directly over the other. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Get virgin engineer to move the wall socket. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Reply. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. I want to order some coaxial cable but after searching maplins site I'm not sure what type to order. Or a VM person will sort it for you when they get here in a day ot two. But I have no Virgin Media Wall socket in my house. Both your fibre cable and Wi-Fi router will be plugged into this. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Here you’ll find all the help you need for Virgin Media related problems and issues. Explain what needs to be done and book an engineer visit. Can I have engineer visit and setup it? Thanks. ; Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. My property is a flat which I am renting, so befo. • Take the red-banded end of the isolator cable and push it. I'd like to move my virgin set top box but the current cable isn't long enough. Stay safe online. Customer since 1993. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Back a step. I am going to cancel. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Getting started & FAQ. You need to go outside and locate the brown or grey omnibox on the wall. We would like to show you a description here but the site won’t allow us. You should be able to do it on a call to CS. • Connect the end of the 1. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. . The OUT terminal from the Technetix isolator has a terminator cap on it. Eric714. on 06-03-2023 09:36. Account - Cable. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. My Virgin Media App. 100. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The other is marked TV, & this is used for TV & Broadband. in Networking and WiFi Sunday; No Virgin Media Wall socket . We would like to show you a description here but the site won’t allow us. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. on 15-02-2022 10:03. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. The cable on the right looks like is for a Freeview TV antenna. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. QuickStart installation- isolater cable to wall doesn’t fit in socket there SaskiaBarron18. Following the installation and verification of its functionality, you can browse the web or. I’ve ordered a broadband only package and it said I was applicable for a self install kit. Price adjustment. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Customers can opt for a shorter contract of 6 months, but the new phone line installation cost then goes up to £79. They can arrange for an engineer to come to the property to complete the installation. Placed an order and the lady said we were eligible for quick start self installation. We have the quickstart pack but sadly cannot get broadband set up and working. Push the red label end of the white cable, into the wall socket. The socket you need will be marked with the Virgin Media logo. On your installation day, your engineer will arrive in a. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Some new sockets may look like. We would like to show you a description here but the site won’t allow us. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. It feels like I need to just obtain a connector to enable the two to fit. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. This box is identical in make and size. Seller: rurah_30 ️ (460) 99%, Location: London, GB, Ships to: GB & many other countries, Item: 385996921272 Genuine Latest Virgin Media White Internal use Wall Box + Isolator. on a domestic hub you look at the values thus.